Refund and Cancellation Policy

Aspen Healthcare Training will offer a full refund for course fees where:

  • Aspen Healthcare Training cancels, reschedules or is unable to complete a course
  • students who give notice to cancel their enrolment more than 10 working days prior to the commencement of a course
  • a student has a medical certificate verifying their inability to attend a course
  • a student can demonstrate that extenuating or significant personal circumstance led to their withdrawal.

In all of the above cases, the student should be offered a full credit toward the tuition fee in another scheduled program or offered a full refund.

With regards to the Advanced Life Support Course Level 1, an amount of $77.00 will deducted from the refund where the manual has not been returned or is returned in a damaged condition.

Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees. Enrolment into a course via e-learning or other pre-learning material will be deemed to have commenced or when the learner resources have been dispatched.

If a student is unable to attend a course, another nominated person may take their place in the course, provided this is agreed upon by the parties involved. If a student cannot attend a course and transfers into another corresponding course, no extra fee will be incurred.

Where a student is enrolled in the Advanced Life Support Level 1 course, they can nominate another person to take their place where this is undertaken greater than two weeks prior to the course date.

Students who give notice to cancel their enrolment less than 16 working days prior to the commencement of a course will be entitled to a 75% refund of fees paid. The amount retained (25%) by Aspen Medical Training is required to cover the cost of staff and resources which will have already been committed based on the student’s initial intention to undertake the training.

All refunds will be paid within 14 days from the time the student gives written notice to cancel their enrolment or other specified criteria that require a refund to be made.

Refunds will be made by electronic funds transfer using the authorised bank account or credit card nominated by the student.