Refund and Cancellation Policy

All course cancellations must be made in writing to [email protected] prior to course commencement.

In the unlikely event that we have to cancel a course, all course fees paid will be refunded in full. In such circumstances Aspen Medical Training Academy, will not responsible for a participant’s expenses pertaining to the course, however all measures will be taken to transfer a participant to another course (at no additional cost).


Cancellation refund schedule:

<10 working days:

  • Full refund

>10 working days

  • 75% refund of course fees
  • 25% administration fees retained

Participants who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees.  Enrolment into a course via eLearning or other pre-learning material is deemed to have commenced once the participant accessed the training resources.


Refunds and Cancellations for the Advanced Life Support Course (ALS) Course:

If the pre-course reading manual has not been returned or is returned in a damaged condition, $77.00 will be deducted from the refund.

The participant can only nominate another person to take their place when notification is given 16 business days before the course date. This correlates with ARC Guidelines; to provide the pre-course reading manual two weeks before the course commencement date.


For more information on our Refunds and Cancellation Policy, please complete the below form.

Refund and Cancellations Contact Form