Refunds and Cancellations

Refund and Cancellation Policy

1. Purpose

In this policy, “us” “we” or “our” means Aspen Medical Pty Ltd RTO# 88188 (Aspen Medical Training).  This policy supports compliance with the Standards for RTOs including Standard 2.1 of the National Vocational Education and Training Regulator (Outcome Standards for Registered Training Organisations) Instrument 2025.

2. Background

Aspen Medical Training delivers accredited and non-accredited training commercially; therefore, we require a refund policy for all paying clients. Effective July 1 2025, NVR Registered Training Organisations must comply with the revised Standards for RTOs comprised of the:

  • National Vocational Education and Training Regulator (Outcome Standards for Registered Training Organisations) Instrument 2025.
  • National Vocational Education and Training Regulator (Compliance Standards for NVR Registered Training Organisations and Fit and Proper Person Requirements) Instrument 2025
  • Credential Policy

3. Scope

Aspen Medical Training will offer a full refund for course fee for extenuating circumstances such as:

  • We reschedule a course, and you (the participant) are unable to attend the revised date.
  • We cancel or are unable to complete a course.
  • The participant notifies the Aspen Medical Training in writing via [email protected] of enrolment cancellation ten working days before their course commencement date.
  • A Participant has a medical certificate verifying their inability to attend a course.
  • A Participant can demonstrate the extenuating or significant personal circumstance that led to their withdrawal.
  • Participants must advise Aspen Medical Training in writing via email of their cancellation and/or refund request.  An “AMTAF03 Refund Request Form” must be completed by the participant for a refund to be processed.

The participant will be offered a full credit toward the course fee in another scheduled program or offered a full refund in the above cases.

4. Cancellation refund schedule (without extenuating circumstances):

>10 working days:

  • Full refund

<10 working days

  • 75% refund of course fees
  • 25% administration fees retained

Participants who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees.

Participants who do not complete their course as per the “AMTAP21 Student Completion of Accredited Training Policy” will not be entitled to a refund of fees.

Enrolment into a course via eLearning or other pre-learning material is deemed to have commenced once the participant accessed the training resources.

If a participant cannot attend a course, another nominated person may take their place in the course, provided this is agreed upon by the parties involved.

If a participant cannot attend a course and transfers into another corresponding course (the same course), no extra fee will be incurred.

All refunds will be transferred within 14 business days from when the participant gives written notice to cancel their enrolment or other specified criteria requiring a refund to be made.

Refunds will be made by electronic funds transfer, using the authorised bank account or credit card nominated by the participant.

5. Refunds and Cancellations for the Advanced Life Support Course (ALS) Course:

If the pre-course reading manual has not been returned or is returned in a damaged condition, $77.00 will be deducted from the refund. The participant can only nominate another person to take their place when notification is given 16 business days before the course date. This correlates with ARC Guidelines; providing the pre-course reading manual two weeks before the course commencement date.